Amazon Remote Customer Service Jobs - Work From Home

Company Name:
Amazon India

About Company:
Amazon is the world’s largest e-commerce and cloud services company with a mission to be Earth’s most customer-centric organization. The award-winning Customer Service team is a key part of Amazon’s success, helping customers by solving queries, preventing issues, and ensuring world-class service experiences.

Job Role:
Remote Customer Service Associate (Virtual Customer Support) – Seasonal / Fixed-Term

Location:
Work from Home – Delhi, Kolkata, Maharashtra, Uttar Pradesh

Job Responsibilities:

Handle customer queries via phone, chat, and email

Provide accurate solutions for orders, products, payments, and website navigation

Deliver personalized customer service without scripted responses

Use multiple tools to research, resolve, and review issues

Ensure a delightful customer experience in every interaction

Qualification:

Minimum age 18 years

10th/12th pass or higher qualification accepted

Strong communication skills in English (verbal and written)

Must have right to work in India

Comfortable working rotating shifts, weekends, and holidays

Skills:

Hard-working, detail-oriented, and quick learner

Strong problem-solving ability

Friendly and customer-focused personality

Computer literacy and ability to multitask in a fast-paced environment

Salary:

In-hand salary range: ₹18,000 – ₹22,000 (approx.)

Overtime, night shift allowance, and performance benefits available

Other Details & Benefits:

Medical insurance and pension plan

Internet allowance for work from home

Lifestyle and retail discounts via Amazon Extras program

Free training and continuous skill development opportunities

Company-provided work-from-home equipment

Work week: 40 hours (rotational shifts between 6 AM – 11 PM, Monday to Sunday)